Our Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in West Hampstead
Florist West Hampstead is proud to serve households and businesses within West Hampstead and the surrounding areas. As your trusted local florist, we are dedicated to delivering the freshest flowers and highest quality service. Our customers come first—if anything with your order is not as expected, we are here to help promptly and professionally.
Damaged-on-Arrival Policy
If your flowers are damaged upon arrival, please inform us as soon as possible. We kindly ask you to notify us within 24 hours of receiving your flowers, along with clear photographs of the damaged items. This allows us to quickly assess the situation and offer a suitable solution. Your satisfaction with our flowers and service is our top priority, and we will always strive to make things right.
Freshness Window & Guarantee
Our commitment to freshness ensures that you receive the finest blooms every time. We guarantee our flowers will remain fresh for a minimum of 5 days from delivery, provided they are cared for in accordance with our care instructions. If your flowers do not meet this standard and show signs of wilting within this window, please get in touch with us promptly. We will require a clear photo of the flowers as part of our assessment.
Refunds and Replacement Options
Florist West Hampstead strives to resolve any concerns regarding product quality or freshness efficiently:
- Replacement: Should your flowers arrive damaged or not as described, we are happy to send a replacement bouquet at no extra cost to you, subject to the terms above.
- Refund: Where a replacement is not possible or preferred, a full or partial refund will be issued depending on the nature of the issue.
- Store Credit: Alternatively, you can opt for store credit towards a future purchase.
All refund and replacement requests will be evaluated fairly and processed promptly, usually within a few working days once your claim has been reviewed.
Complaints Process
We believe in open communication and value all feedback from our customers. If you have any complaints about your order, our products, or our service, please contact us directly outlining the details of your concern. Including photos or supporting information will help us resolve your issue swiftly.
Once we have received your complaint, we will aim to acknowledge it within one working day and seek to resolve the issue in a fair and timely manner. Our management team reviews every complaint to ensure that we continually improve our service for the West Hampstead community.
Proud to Serve West Hampstead
As a leading West Hampstead florist, we cherish the trust households and local businesses place in us when ordering their flowers. Florist West Hampstead is committed to upholding the highest standards, and our transparent returns and complaints policy is a testament to our dedication. Thank you for choosing your local florist; your satisfaction is at the heart of everything we do.
