Welcome to Florist West Hampstead. These Terms & Conditions set out the basis on which you, the customer, may use our online shop and order flower delivery services from us, whether as a guest or registered user. The terms apply to all our customers in West Hampstead and the surrounding areas. Please read them carefully before placing an order, as by doing so you agree to be legally bound by these Terms & Conditions.
Florist West Hampstead operates as an online florist, providing flower arrangement and bouquet delivery across West Hampstead and neighbouring districts. Our product offerings include fresh flowers, plants, hand-tied bouquets, and gift options delivered directly to your specified address.
1. Selection: You may browse our product pages and select the desired flowers, bouquets, and gifts by adding items to your online basket.
2. Checkout: When ready to complete your purchase, proceed to checkout, where you will be asked to provide delivery details, including the recipient’s address and any special instructions.
3. Acceptance: After you complete the online checkout process and submit your order, you will receive an automatic confirmation email acknowledging receipt of your order. This email is not acceptance of your order. Acceptance and conclusion of the contract occurs only when the products have been dispatched or, for timed deliveries, when you receive written confirmation from us that we can fulfil your requested slot.
4. Availability: Our flowers are subject to seasonal variation and stock availability. Should your selected item be unavailable, we reserve the right to substitute with flowers of equal or higher value and similar style, ensuring the overall aesthetic of your arrangement is maintained. You will be informed of any substantive changes as soon as possible.
All prices are stated in Pounds Sterling (£) and include VAT unless otherwise stated. The total amount payable, including delivery fees, is clearly outlined before you complete checkout.
1. Accepted Payment Methods: Payment for orders through Florist West Hampstead must be made via the online payment options presented at checkout. We accept most major UK debit and credit cards, as well as authorised online payment platforms.
2. Payment Security: Online payments are securely processed using industry-standard encryption. We do not store credit card details nor do we share customer financial details with any third parties, except as required to process your payment and fulfil your order.
3. Payment Timing: Full payment must be received before any orders are dispatched. Orders will not be fulfilled until payment has been fully cleared.
1. Area Coverage: We deliver throughout West Hampstead and to surrounding neighbourhoods. If you wish to send flowers outside our delivery zone, please check at checkout for eligibility.
2. Delivery Dates & Times: Our delivery timetable is clearly stated at checkout. We aim to meet your preferred delivery date and time slot, but these cannot be guaranteed in circumstances beyond our control, such as adverse weather or traffic conditions. Where possible, we will inform you of any expected delays.
3. Delivery Address: Please ensure you provide a complete and accurate delivery address. Florist West Hampstead cannot be held responsible for failed deliveries due to incorrect or incomplete information. If redelivery is needed due to such circumstances, an additional delivery charge may apply.
4. Receipt: If the recipient is not present at the address at the time of delivery, we may leave the flowers in a safe place as instructed by you at checkout, deliver to a neighbour, or attempt a redelivery, according to your preferences and the driver’s discretion.
1. Changing Your Order: If you wish to amend your order (for example, delivery date, message, flower selection), please contact us as soon as possible after placing your order. We will make every effort to accommodate your request, but changes may not be possible for orders that have already been prepared or dispatched.
2. Cancelling Your Order: You may cancel your order and receive a full refund provided you notify us at least 24 hours before your chosen delivery slot. Cancellations made with less than 24 hours’ notice may not be eligible for a full refund, particularly if perishable flowers have already been arranged or dispatched.
3. Non-Delivery and Returns: In the unlikely event that your order is not delivered, or is unsatisfactory on receipt, please contact us promptly (within 24 hours of delivery) so we may investigate and, where appropriate, offer a replacement or refund. Due to the perishable nature of flowers, returns are ordinarily not accepted unless the product is defective or not as described.
We aim to display our floral arrangements and gifts as accurately as possible. However, due to seasonal and supply variations, certain flowers or packaging may not be available at the time of purchase. Where necessary, we reserve the right to substitute items of equal value and similar appearance. Any significant change to the content of your order will be communicated to you before dispatch, where feasible.
All sizes, images, and descriptions on the website are provided in good faith as approximate representations. Minor variations may occur.
1. Extent of Liability: Florist West Hampstead shall not be responsible for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to natural events, delivery vehicle breakdowns, accidents, or incorrect delivery information provided by the customer.
2. Exclusions: To the maximum extent permitted by law, we exclude liability for any indirect or consequential losses that may arise in connection with the use of our website or failure to deliver your order. Our maximum aggregate liability, whether in contract, tort (including negligence), or otherwise, shall be limited to the total price paid for your order.
3. Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer under UK law.
1. Accurate Information: You must ensure all information provided when placing an order, including recipient name, delivery address, and contact details, is complete and accurate. We cannot accept liability for orders delayed or undelivered due to errors or omissions made by the customer.
2. Care Instructions: Upon receipt, please follow the care instructions supplied with your flowers or plants. We cannot be responsible for deterioration caused by improper care or storage after delivery.
All intellectual property rights in the content and images displayed on the Florist West Hampstead website, including text, logo, and photos, are owned by or licensed to us and may not be copied or reproduced for any purpose without our express written permission.
We are committed to protecting your privacy and comply with UK data protection laws. All personal information provided when placing an order will be processed in accordance with our privacy policy, which is available on request. We will not sell or share your information with third parties for marketing purposes without your explicit consent.
We may amend these Terms & Conditions from time to time to reflect changes in legislation, operational needs, or the scope of our flower delivery service in West Hampstead and the surrounding areas. Updated terms will be posted on our website and will take effect immediately for all new orders. For existing orders, the terms in place at the point of order will apply.
These Terms & Conditions and any disputes arising from them or your use of our online flower delivery service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes, claims, or proceedings arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms & Conditions or your flower delivery order with Florist West Hampstead, please use the contact form on our website. We endeavour to respond to all genuine queries promptly and professionally.
These Terms & Conditions apply to all flower delivery orders placed with Florist West Hampstead by customers residing in, or requesting delivery to, West Hampstead and surrounding areas. If you are outside our standard delivery zone, please refer to our website or contact us to confirm whether we can fulfil your order.
By placing an order through Florist West Hampstead’s online shop, you confirm that you have read, understood, and agree to comply with these Terms & Conditions. If you do not agree to any part of these Terms & Conditions, please do not place an order with us.
Thank you for choosing Florist West Hampstead. We look forward to delivering exceptional flowers to you and your loved ones across West Hampstead and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
